Innovative Portfolio Companies


Gusto (formerly ZenPayroll)
Sr. Manager, Social Media & Audience Development

Gusto’s mission is to create a world where work empowers a better life. Today we are changing the way that small businesses across the country take care of their teams with modern payroll, benefits, and expert HR. Gusto has an NPS (Net Promoter Score) of over 70 while our competitors are in the sub-zero range. To make an analogy to the cable industry, our competitors are like Comcast while we are like Netflix. We are delighting people in a space that has typically had super negative sentiment. Our Content Marketing programs are just beginning to gain traction, with the aim of bringing valuable information, advice, and support to our customers and the broader market as an extension of our brand and our company mission.

We are looking for a Senior Social Media Strategist to join our rapidly growing marketing team. You’ll lead our social media and community teams, focusing specifically on increasing the size of our digital audience through data-driven experimentation and optimization. You’ll scale both organic and paid audience growth and also work closely with our content team to improve our understanding of our audience’s wants and needs.

This is a high-impact position that’s integral to Gusto’s organic growth over the next few years. We’re looking for an established marketer who has had breakout success on social platforms using content-driven strategies. If you’re adept at developing and scaling viral social content in order to drive real business impact, this one’s for you!

Here's what you’ll do day-to-day:

  • Drive the growth of an enormous digital audience for Gusto by developing innovative, best-in-class strategies for all social and community platforms
  • Own aggressive KPIs related to audience growth, including increase in followers and engagement, and improvement in content clickthrough
  • Manage a robust paid distribution budget with a performance-marketing mindset, constantly optimizing to achieve the best results 
  • Manage and mentor individual contributors dedicated to social media and community
  • Develop and foster a culture of data-driven experimentation and optimization, including the creation and distribution of weekly and monthly reports
  • Identify emerging platforms and trends that Gusto can proactively “own” over its competitors
  • Play a role in providing counsel to senior company leadership, when appropriate, about key social media trends as they relate to small businesses
  • Manage all third-party social media vendor, agency, and/or tool contracts and relationships
  • Create and maintain a social media “best practices” manual and ensure all team members model and share it

Here's what we're looking for: 

  • 5-7 years managing social media platforms and communities, preferably for a publisher or a brand relevant to small businesses  
  • Breakout success in growing audiences and creating viral, highly-engaged social media campaigns
  • Experience with advanced social media analytics
  • A data-driven mindset, with a performance-marketing instinct, and a proven track record for meeting goals
  • Experience managing high-growth teams
  • Enthusiasm for aggressive goals and the willingness to go the extra mile to achieve them

About Gusto

Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 60,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.

Job Location(s):
San Francisco, CA, US
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